Quality Management
Ensuring reliable, accurate, and internationally recognized laboratory services through a strong quality management system and continuous improvement.
Our Commitment to Quality
Nekemte Public Health Research & Referral Laboratory is committed to providing accurate, reliable, timely, and high-quality laboratory services that support patient care, disease surveillance, research, and public health decision-making. Our quality management system promotes excellence through standardized procedures, competent personnel, continual improvement, and compliance with national and international laboratory standards.
Quality
Every Test
Reliable
Laboratory Results
Continuous
Improvement
Professional
Laboratory Practice
Our Quality Commitment
Quality Management System
Standard Operating Procedures
Competent Professionals
Continuous Improvement
Quality Management System
NPHRRL implements a comprehensive Quality Management System (QMS) covering all phases of laboratory operations, from specimen collection and testing to reporting and continuous improvement. The system emphasizes documentation, risk management, equipment maintenance, internal audits, corrective actions, and customer satisfaction.
Key Components
- Document Control
- Internal Audits
- Risk Management
- Corrective & Preventive Actions (CAPA)
- Equipment Maintenance
- Staff Competency Assessment
- Customer Feedback
- Continuous Quality Improvement
External Quality Assessment
Proficiency Testing
Assessing laboratory testing performance using samples with assigned or established expected results.
Inter-Laboratory Comparison
Comparing testing results among participating laboratories to evaluate consistency and identify performance differences.
Performance Monitoring
Reviewing and monitoring laboratory performance over time to identify trends and areas requiring improvement.
Result-Based Review (RBR)
Reviewing and assessing reported laboratory results to identify potential errors, inconsistencies, and areas requiring corrective action.
On-Site Evaluation
Conducting on-site assessments to review laboratory practices, testing procedures, quality systems, and compliance with applicable standards.
Corrective Action Follow-up
Following up on identified performance gaps and corrective actions to support sustained improvement in laboratory testing quality.
Medical Laboratory Related Documents
Quality Policy
Questions About Our Quality System?
Contact the Quality Management Unit for information regarding laboratory quality systems, quality policies, quality assurance activities, or accreditation initiatives.
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